TERMS AND CONDITIONS

(Please also see our Privacy Policy and Shipping Information pages)

GENERAL TERMS OF USE OF THE WEBSITE

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Meadow’s Animal Healthcare’s relationship with you in relation to this website.

The term ‘Meadow’s Animal Healthcare’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Registered Office: 2-3 Rectory Place, Loughborough, LE11 1UW. Our company registration number is 4604061. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

GENERAL SALES POLICY

All prices listed are in UK Sterling, are per item (except where stated), and exclude any delivery charges. They include VAT where applicable.

All sales require payment at the time of ordering. No orders will be dispatched until full payment is received.

Whilst every effort is made to ensure the accuracy of the information on our site, we reserve the right to cancel your order if:

In these instances we will notify you by email as soon as possible - and certainly within three working days of receipt of your order. Any monies taken will be refunded to your method of payment within 30 days of your order, however we will not be obliged to offer any additional compensation for any consequential loss, inconvenience or disappointment.

We also reserve the right to cancel your order if we consider you to be an unreasonable person to deal with.

CANCELLATION & RETURNS

CANCELLATION RIGHTS

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

Should you wish to cancel your order, please notify us by email to orders@meadowsah.com with a clear statement. Please do this as soon as possible, as it may be possible to stop the dispatch of your order.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that the items are being returned to us, we will refund any sum debited by us from you back to the original method of payment within 14 calendar days.

We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you.

Any Loyalty Points earned from the transaction will be deducted from your account if it is cancelled.

RETURNS POLICY

If the item you have received is incorrect (different from the item ordered), or faulty/damaged then please notify us immediately by emailing orders@meadowsah.com. Do not open or use the item - doing so may mean that we are not able to issue a refund.

We may request that the item to be returned to us. If you are returning an item because of an error on our part, then where possible we will arrange for the item to be collected from you, but we may request that you return the item and we will refund to you the return delivery charges incurred, assuming the item is returned to us in a way which has been mutually agreed.

Where there is no error on our part we are still happy to fully refund the cost of all items if they are returned to us within 14 days of receipt assuming:

We reserve the right to refuse goods received outside this 14 day period and if not in the original packaging or as new.

You should contact us by emailing sales@meadowsah.com to notify us of your wish to return the items to us prior to doing so.

Your statutory rights are not affected. On receipt of the returned goods we will either exchange them, credit your account or process a full refund minus any postage/delivery costs.

Please note that you the customer will be responsible for all incurred postage costs for returning items to us unless you are returning the items because of an error on our behalf as explained above. As we will not accept any responsibility for returned items that we do not receive, we would suggest you return them via a recorded service.

Any Loyalty Points earned from the purchase of the item will be deducted from your account if the item is returned.

LOST, DAMAGED OR DELAYED ITEMS

We will not be held financially responsible for any loss due to a delay in the delivery of your order as this is undertaken by a third party whom we have chosen to deliver your goods.

If we establish that your goods are lost in transit prior to attempted delivery to you then we will either resend your order, or offer a full refund.

Once the courier has attempted delivery it will be your responsibility to arrange the subsequent redelivery of your parcel, and to seek any compensation from the courier if this matter cannot be resolved. We will, however, seek to assist you where possible and in some instances will be able to issue a compensation claim on your behalf. However, please be aware that all claims must be made to us within 14 days of the date of ordering, and may take a further 28 days to be resolved. A positive result in your favour, and financial recompense to you, is not guaranteed.

Should the goods arrive damaged owing to a courier fault we must insist that you contact us immediately and do not start to use the goods until we have established further course of action. We may request that you return the damaged goods to us as this will help with our claim for compensation as courier companies often need proof of damage. The cost of returning the damaged item/s to us will be refunded as part of the courier compensation claim.

If returning damaged goods to us please contact us to discuss the method by which we would like the items returned.

RETURNS ADDRESS

Meadow’s Animal Healthcare
Unit 7 Windmill Road,
Loughborough
LE11 1RA

DATA PROTECTION AND PRIVACY

We respect your personal information and undertake to comply with applicable UK Data Protection legislation from time to time in place.

You should be aware that:

This Privacy Statement may be updated from time to time, so please ensure that you read it carefully each time you supply any data to us.

We're committed to keeping your customer data confidential and will process any information you give us in accordance with the Data Protection Act 1998.

We will only pass your address details to our shipper purely for the purpose of delivering your goods. The Data Protection Act 1998 states that personal data must be processed fairly and lawfully. This means you have the right to know how we intend to use your personal data. You can then decide whether you want to provide the information.

We only collect the data you provide to us on this web site when an order is placed. This includes your name, business name if appropriate, address, e-mail address, telephone number, fax number if disclosed, delivery address, and the nature of your enquiry.

In order to give you details relating to our service to you, or giving details of carefully selected products that we believe may interest you, we may e-mail you a regular newsletter, from which you can opt out at any time.

When orders are placed which we cannot fulfil we may pass on your contact details to our partners in other countries to assist you in the completion of your order - details of these companies are available on request.

PAYMENTS

All payments are processed securely by either Global Payments, or through Paypal - you select the method of payment at the checkout. Whilst we may be able to assist with payment queries please be aware that we do not process payment and it may be necessary for you to contact your bank or card issuer to resolve any issues.

Dependent on the policy of your card issuer it may be that they remove any funds from your account prior to us authorising your transaction. Therefore even if we cancel your order without taking any payment this may appear as a debit and then a credit on your account - this is purely the actions of your card issuer and we have not receive any money from your account.

Please also note that refunds can take a few days to appear on your account.

COOKIES

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

You can manage these small files yourself and if you wish to disable cookies you can do so via your broswer settings. The use of our website confirms that you are happy for us to use these cookies and/or that you will control the cookie settings on your own browser.

OUR USE OF COOKIES

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

FIRST PARTY COOKIES

These are our own cookies, controlled by us and used to provide information about usage of our site.

THIRD PARTY COOKIES

These are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

The use of our website confirms that you are happy for us to use these cookies and/or that you will control the cookie settings on your own browser.